RETURN & REFUND POLICY
Effective Date: Apr 2026
Welcome to SOULPRO – Superfood of India, Ready for the World. This Return & Refund Policy outlines the terms under which products purchased from gosoulpro.com may be eligible for return, replacement, or refund.
This website is owned and operated by Xpand Venturez Pvt. Ltd..
1. NATURE OF PRODUCTS
SOULPRO deals in food products (makhana and related consumables) which fall under perishable and consumable goods.
Due to safety, hygiene, and quality control standards:
- Returns are generally not accepted once the product has been delivered.
- Exceptions apply only under specific conditions mentioned below.
2. ELIGIBILITY FOR RETURN / REPLACEMENT
You may be eligible for a replacement or refund only under the following circumstances:
a) Damaged Product
- Product received in a physically damaged condition
- Packaging is tampered, torn, or leaking
b) Incorrect Product Delivered
- Product received does not match the order placed
c) Expired or Defective Product
- Product is expired at the time of delivery
- Product has a manufacturing defect affecting usability
3. TIMEFRAME TO REPORT ISSUES
- You must notify us within 48 hours of delivery
- Requests raised after this period will not be accepted
4. HOW TO INITIATE A REQUEST
To request a return/replacement/refund:
- Email us at: info@gosoulpro.com
- Include the following details:
- Order ID
- Registered mobile number
- Clear photos/videos of:
- Product
- Packaging
- Invoice (if available)
- Brief description of the issue
Incomplete requests or lack of proof may lead to rejection.
5. VERIFICATION PROCESS
- Our team will review your request within 2–3 business days
- We may contact you for additional details if required
- Based on verification, the request will be:
- Approved (Replacement/Refund)
- Rejected (if criteria not met)
6. REPLACEMENT POLICY
If approved:
- A replacement product will be shipped at no extra cost
- Delivery timelines will follow standard shipping timelines
- Replacement is subject to product availability
If the product is unavailable:
- A full refund will be processed instead
7. REFUND POLICY
Refunds will be processed under the following conditions:
- Replacement not possible
- Order cancelled by SOULPRO (before dispatch)
- Verified case of damage/defect/incorrect product
Refund Method
- Refund will be issued to the original payment method only
Refund Timeline
- Process initiated within 5–7 business days
- Actual credit time depends on your bank/payment provider (typically 5–10 days)
8. NON-RETURNABLE / NON-REFUNDABLE CASES
The following situations are not eligible for return or refund:
- Product opened, used, or consumed
- Change of mind after purchase
- Taste preference or personal dislike
- Minor packaging variations that do not affect product quality
- Delay in delivery caused by logistics partners
- Incorrect shipping address provided by customer
9. ORDER CANCELLATION
Before Dispatch:
- Orders can be cancelled before shipment for a full refund
After Dispatch:
- Cancellation is not allowed
10. LIMITATION OF LIABILITY
SOULPRO shall not be liable for:
- Improper storage after delivery
- Damage caused due to mishandling by the customer
- Allergic reactions (customers are advised to check ingredients before consumption)
11. CONTACT US
For any queries regarding returns or refunds, reach out to:
SOULPRO – Superfood of India, Ready for the World.
Email: info@gosoulpro.com
Phone: +91 92177 45424
Website: gosoulpro.com
Owned by Xpand Venturez Pvt. Ltd.
© 2025 All Rights Reserved.
